Start with NDIS, Home Care, or Allied Health alone — each is built out for that funding stream, not a thin “unified” shortcut. When you add programs, they share one record and one roster; multi-program customers get automatic bundle discounts instead of paying three platform fees.
HealthOS Intelligence helps with progress notes, claim checks, and coordinator questions — every output labelled and reviewed by your team before it counts. Shift board for coverage gaps, multi-site dashboards, and residential & practice depth when you need it.
Pay per program you enable — no charge for modules you do not run. Two programs save 20% on add-ons; all three save 45%. Intelligence optional; annual billing saves 15%.
Ask
Ask
30 optional assists across documentation, claims, rostering, and compliance — each labelled, moderated, and held for human review before anything reaches a participant file or PRODA. Live demos below; full catalog on Responsible AI.
Platform copilot
Conversational AI across the staff portal — org-scoped, RBAC-filtered, and always human-reviewed before action.
Ask roster, budget, compliance, and incident questions in plain English (Cmd+J). Responses use org-scoped aggregates — participant names stay out of external prompts.
Documentation quality
Improve note quality, aged care documentation, and audit-ready narratives without sending clinical text externally.
Reviews the week's documentation against HCP goals and surfaces gaps before audit or review meetings.
Coordination & billing
Case notes, budget forecasts, claim validation, and billing code suggestions for coordinators and finance.
Every line checked against the price guide, registration group, budget remaining, and PACE or PRODA rules before submission.
NDIS Claim — Support Coordination — 3.5h @ $67.48/h — PACE submission
Weekly coordinator briefs flag plan categories running low — percentages and counts, not clinical narrative.
Weekly budget brief
2 categories need coordinator attention before new shifts are confirmed.
Clinical & progress notes
Draft and structure progress notes and voice recordings. Raw clinical content never leaves your environment.
Workers describe what happened in their own words. AI structures a compliant, goal-linked progress note in under two minutes.
Clinicians get draft SOAP-style summaries from session input — reviewed and edited before the record is finalised.
Draft summary
Subjective: Client reports improved range of motion. Objective: ROM shoulder flexion 145°. Assessment: Progressing toward rehab goal 2. Plan: Continue twice-weekly sessions.
Optional Intelligence assists with notes, claims, and coordinator questions — but diagnoses, encrypted clinical notes, and participant identities never leave your boundary without pseudonymisation and staff approval. See all 30 features.
Every AI-generated note, claim hint, budget brief, or coordinator summary is clearly labelled. Staff and reviewers always know what was machine-assisted.
Progress notes, NDIS claims, participant communications, and clinical summaries require coordinator or clinician approval before records are finalised or submitted.
Names, dates of birth, and identifiers are pseudonymised before any external model call. Mapping is reversed server-side only — never stored in provider logs.
NDIS plan clinical detail, medical diagnoses, treatment plans, and encrypted session notes are never sent to external AI — even pseudonymised.
AI output passes content moderation before delivery. Harmful or inappropriate content is blocked, logged, and never silently published.
Per-organisation usage dashboards, feature toggles, and spend limits. Australian-region hosting with audit logs retained for governance.
Each funding stream is a complete product: NDIS with PACE/PRODA and Practice Standards, Home Care with SIRS and MAC, Allied Health with Medicare and AHPRA — not a shared lite module. Enable only what you run today; turn on more programs on one record when you are ready.
Single-program pricing is platform core plus that program only — you are not charged for Home Care or Allied Health until you enable them. Add a second program and save 20% on program add-ons; run all three and save 45%. Same roster, one worker app, one participant record — breadth is rewarded, not penalised.
Build your estimate with bundle discounts →NDIS progress notes and claim checks, Home Care care-plan alignment, Allied Health session summaries, and everyday coordinator questions — always labelled and human-reviewed.
When clients cross programs, one record — not three logins.
Sam receives NDIS, Home Care, and allied health on one participant file — one roster, one family portal, and bundle pricing when your organisation runs more than one program.
Post unfilled shifts to your organisation’s board so eligible workers accept from the mobile app — with compliance requirements published before they tap Accept. Optionally list the same post publicly on HealthOS (suburb and requirements only, never participant names).The shift board has two channels on one post: internal (your workers in the app) and public (opt-in listings on the HealthOS website). Assignment and compliance always stay with the provider — HealthOS does not broker cross-org rostering.
Web portal
Coordinator view · Sunrise Support Services
| Shift | When | Eligible | Requirements | Claims |
|---|---|---|---|---|
Sam T. NDIS · Cremorne SIL | Sat 14 Jun · 9:00 am – 1:00 pm | 12 | 5 requirements | Jess M., Marcus K. |
Lily W. Home Care · Pennant Hills | Sun 15 Jun · 2:00 pm – 5:00 pm | 8 | 4 requirements | — |
Mobile worker app
New shift on the board
Saturday community access · 9:00 am – 1:00 pm
Shift board
Sam
Can anyone cover Saturday morning? Participant prefers familiar staff.
Accept to register interest — coordinator assigns
Date · Sat 14 Jun 2026
Time · 9:00 am – 1:00 pm
Site · Cremorne SIL
Requirements
• No overlapping shifts
• NDIS Worker Screening current
• First aid certification current
• Active service agreement on file
Worker app · same sign-in as your organisation · push when a shift matches your profile
Coordinator
Create or open an unfilled shift
Schedule a shift without a worker, or remove assignment from a draft. Tick “Post to shift board” at creation (and optionally “Publish public listing”), or post later from the shift workflow panel.
HealthOS
Publish requirements & notify eligible workers
The system snapshots compliance rules, stores them on the post, notifies eligible internal workers, and — when you opt in — adds an anonymised public listing (suburb, schedule, requirements, provider contact).
Support worker / applicant
Review and respond
Your workers browse the shift board in the mobile app with personal eligibility shown. External applicants browse public listings on HealthOS and contact your organisation directly — they are not auto-assigned.
Coordinator / manager
Assign with compliance gates
Assign from internal claims or roster someone you recruited via a public listing. SIL ratio, screening, and availability checks still apply — same gates as a direct roster offer.
Coordinator approval
Review claims before assigning
Workers who accept appear in the shift board queue and in manager mobile views. A coordinator or site manager chooses who gets the shift — useful when you want continuity, gender preference, or skills matching beyond automatic checks.
First accept wins
Fast fill when speed matters
The first eligible worker to accept is assigned immediately if no one else has taken the shift. Other acceptances are notified that the shift was filled. You choose this mode in organisation preferences.
Worker requirements
Participant file
Questions about shift board or mobile rollout? Call 1800 432 100 — Australian business hours.
Field staff clock shifts offline, managers see live coverage, coordinators submit claims from the car, and families sign agreements from their phone — on the same platform as your web portal.
Clock shifts, take notes offline, log travel and medications, and pick up open shifts from the board — with push when a match fits your profile.
Live active shifts, shift-board claims, claims and roster modules, compliance dashboards — most of the web portal on phone or tablet.
Schedule, goals, documents, signing, messaging, and telehealth — aligned with what coordinators publish from the office.
Good afternoon, Jess
Next shift in 45 minutes
Community access with Sam — Cremorne SIL
AI-generated
2
Today
18h
This week
2:00 pm
Next
Today
Sam T.
Community access
9:00 am – 1:00 pm
Alex R.
Personal care
2:00 pm – 5:00 pm
Open shifts
Sam
Saturday morning cover — participant prefers familiar staff.
Accept to register interest — coordinator assigns
Sat 14 Jun · 9:00 am – 1:00 pm
Cremorne SIL
Requirements
· NDIS Worker Screening current
· First aid current
· No overlapping shifts
Start with 36+ audit-ready templates for intake, care planning, compliance, and workforce onboarding. Configure packs in Forms Studio, send secure links for external completion, and export operational reports when auditors ask — without paying a forms vendor on the side.
One form engine for CRM, workforce, SIL, and public intake
Publish versions, send secure links so families and workers can complete paperwork from their phone, route submissions through review — configure form packs in Forms Studio, run operational reports, and build bespoke templates when you need something extra.
Every participant and worker profile shows clear progress for forms, documents, and key details. Create service agreements, send them for portal signing, spot gaps in seconds, and keep rostering rules exactly as strict as before.
Separate bars for forms and documents on every profile — plus a checklist of what’s still outstanding, so your team knows the next step without opening five tabs.
Email a secure link when a family member, worker, or external contact needs to fill in a form or upload a document. They complete it from their phone — no login required — and it lands straight on the right file.
Draft agreements, attach the PDF, send for signature, and track status on the participant profile. People and authorised representatives sign in the family portal or mobile app — with notifications when action is needed.
NDIS, Home Care, and Allied Health each start with sensible default checklists — including mandatory reporting registers and cultural safety fields on person profiles. Optional items stay optional; must-haves still block rostering when they should.
Structured HR onboarding per worker with visible progress — screening, credentials, and role readiness before someone is assigned shifts.
Support workers and families see onboarding progress, sign documents, and review agreements from the mobile apps — aligned with what coordinators see in the office.
Adjust workers, programs, and assumptions to see weekly note-time savings and claim recovery — then compare against modular per-worker pricing with no per-claim fees.
Programs (select all that apply)
Est. HealthOS platform (Starter): $129/month for 25 workers (3 programs). Excludes HealthOS Intelligence add-ons. See full pricing
Recovery estimates based on industry averages. Your results will vary.
How we calculate this
HealthOS ships with compliance frameworks built in for every program — plus clear onboarding progress on every profile so coordinators know what is done and what still needs attention before rostering.
Compliance requirements change. HealthOS monitors NDIS, Aged Care, and AHPRA frameworks and ships regulatory updates as standard features — not add-ons.
Growing providers delegate without handing everyone the keys. Compare sites from a multi-site executive dashboard, plan rosters around staff availability, invite staff in bulk, and let program leads run NDIS, Home Care, or Allied Health without seeing the rest of the business.
Start from sensible presets or build your own — billing officers, coordinators, HR, and program leads each see the menus and records that fit their work.
Put someone in charge of NDIS operations without opening Allied Health billing, or run Home Care day-to-day while finance stays org-wide. Navigation, reports, and multi-site views respect that scope.
Compare shifts, open incidents, and overdue mandatory reports across regions and sites — one view for org managers and compliance leads.
See who is free before you publish a roster. Plan around leave, appointments, and recurring series without spreadsheet gymnastics.
Bulk workforce invites with saved progress — handy after a merger, a new site, or a busy recruitment week.
Post unfilled shifts to your organisation’s board — see the full workflow, published requirements, and access model on the shift board guide.
Mobile workers get offline shift notes, push alerts, residential floor views, shift board responses, and audit-friendly actions — the same capabilities coordinators expect on the web portal.
What registered providers, dual-program organisations, and allied health practices typically optimise for — and how HealthOS is designed to deliver.
Pre-validate against the price guide, registration group, and remaining budget before PRODA or PACE submission — so coordinators spend less time reworking rejections.
Claim checks + SCHADS payroll in the same system
Run NDIS and Home Care without duplicate profiles, two worker apps, or spreadsheets bridging the gap. Families sign agreements once; rostering respects the same compliance gates.
Single roster and portal — 20% off add-ons with two programs
Bill MBS and DVA items, track MHCP/EPC session limits, and serve NDIS clients from the same encrypted session notes — with AHPRA expiry tracking built in.
Practice depth without a second clinic product
One program = full depth for that stream. Two or three programs = shared infrastructure plus automatic bundle discounts on add-ons — you are not penalised for running more.
Choose programs and workers — platform core is included. Optional Intelligence is per account per month. Your trial includes everything you select here.
Programs to enable
Select at least one — rostering, timesheets, and compliance are included.
Add another program for a 20% bundle on add-ons (45% with all three).
$10 /month after trial
$10 /worker
HealthOS Intelligence (optional)
Your estimate
$10 /worker · 1 worker
Per-worker total includes rostering, timesheets, and compliance.
Start 14-day free trialNo card required · full access during trial
No Intelligence add-on
Add above or after signup in subscription settings.
Answers for providers comparing practice management platforms in Australia.
Tell us which funding streams you run and how many workers you roster — we'll tailor a walkthrough to your workflows, not a generic slide deck.Or call 1800 432 100 — Australian business hours (AEST/AEDT).