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Platform capabilities

Everything built in — not bolted on

HealthOS is modular by program, but each module is deep: rostering, claims, compliance, forms, portals, workforce boards, and optional AI. Browse by area — or start with the program that matches your funding stream.

Each funding stream is a complete product: NDIS with PACE/PRODA and Practice Standards, Home Care with SIRS and MAC, Allied Health with Medicare and AHPRA — not a shared lite module. Enable only what you run today; turn on more programs on one record when you are ready.

Rostering & workforce

Plan shifts, track timesheets and SCHADS payroll, match skills to participants, and keep field staff on the mobile worker app — online or offline.

  • Shift rostering, recurring series, and planner views
  • Timesheets with SCHADS Award penalties, loadings, and allowances
  • Staff calendar, leave, and availability before you publish
  • Mobile worker app — shift notes, push alerts, residential floor views
  • Skills-based matching, caseload views, and bulk staff invites
  • SIL floor views, travel claims, and group program ratios
Shift board for coverage gaps

Claims, billing & finance

NDIS PACE and PRODA, Home Care packages and MAC, Medicare and DVA — with pre-validation before submission and remittance tracking.

  • NDIS plan budgets, PACE/PRODA claiming, and plan management pathways
  • Claim pre-validation against price guide, registration group, and budget
  • HCP Level 1–4, CHSP, Support at Home caps, and My Aged Care sync
  • Medicare MBS, DVA, HICAPS, and NDIS billing for allied health
  • Invoicing, subcontractor matching, SIL-specific claims, and RAD ledger
  • Support coordination workspace and delivered-services tracking
NDIS program depth

Compliance & quality

Frameworks mapped to evidence — NDIS Practice Standards, Aged Care Quality Standards, AHPRA, SIRS — with audit-ready exports and onboarding progress on every profile.

  • NDIS Practice Standards ×9 and Aged Care Quality Standards ×8 evidence mapping
  • Incident registers, SIRS workflows, NDIA reportable deadlines
  • Worker screening, AHPRA registration, and credential expiry tracking
  • Behaviour support plans, restrictive practice logs, mandatory reporting register
  • Onboarding checklists — forms, documents, and profile fields with clear progress
  • Operational report suite for auditors and quality teams
Compliance on the homepage

Forms & documentation

Professional templates from day one, plus Forms Studio to configure packs, send secure links, and route submissions through review.

  • 36+ built-in templates — intake, care plans, agreements, workforce, safety
  • Forms Studio — publish versions, form packs, and operational reports
  • Secure no-login links for families, workers, and external contacts
  • Service agreements — draft, send, portal signing, status on the profile
  • Goal-linked progress notes, note review queue, and document library
  • GP referral letters, session notes (encrypted), and discipline-specific intake
Form library detail below

Native mobile apps

HealthOS Worker and HealthOS Family on iOS and Android — field shifts offline, manager live views, coordinator modules on the go, and family signing without a desktop login.

  • HealthOS Worker — field clock-in, offline notes, shift board, travel, medications
  • Manager hub — live active shifts, open shift claims, team today, leave approval
  • Office roles — roster, claims, compliance, HRM, and program modules on phone
  • HealthOS Family — schedule, goals, documents, signing, messaging, telehealth
  • Push notifications, org switching, and permissions matched to the web portal
  • Optional AI insight cards and voice-to-note on mobile — labelled and review-first
Full mobile apps guide

Portals & family engagement

Participants, families, and representatives sign documents, view schedules, and stay informed — aligned with what coordinators see in the office.

  • Participant and family web portals plus mobile family app
  • Schedule, goals, messaging, and onboarding progress visible to families
  • PDF and service agreement signing from phone or web
  • Family-friendly updates published by coordinators
  • Advance Care Directive tracking and representative permissions
  • Applicant recruitment pipeline from offer to hire (HRM)
Job board for hiring

One record, your rules

Run one program or three on the same participant file — with program-scoped roles, multi-site dashboards, and bundle discounts when you grow.

  • Single person record across NDIS, Home Care, Allied Health, and residential
  • Custom roles and program leads scoped to one funding stream
  • Multi-site executive dashboard — shifts, incidents, overdue reports
  • Shared roster, shift board, and worker app across programs
  • Modular pricing — pay only for programs you enable
  • 20% off add-ons with two programs; 45% with all three
Programs overview

HealthOS Intelligence (optional AI)

AI assists for progress notes, claim checks, roster drafting, and coordinator questions — labelled, moderated, and held for human review before anything is final.

  • Coordinator copilot — plain-English questions over roster and budgets
  • Progress note and session summary drafts for clinician review
  • NDIS claim pre-validation and budget briefs
  • Compliance workflows — incident reportability, investigation narratives
  • Pseudonymisation before external models; clinical notes never sent out
  • Org controls — feature toggles, usage dashboard, monthly spend caps
Responsible AI & full catalog
36+ templates included

Professional forms included — skip months of setup

Start with 36+ audit-ready templates for intake, care planning, compliance, and workforce onboarding. Configure packs in Forms Studio, send secure links for external completion, and export operational reports when auditors ask — without paying a forms vendor on the side.

NDIS

  • Intake & participant assessment
  • Risk assessment & service agreements
  • Support plan reviews
  • Restrictive practices checklist

Home Care & aged care

  • Consumer intake & care plans
  • My Aged Care referral intake
  • CHSP needs & DEX-ready service records
  • Falls (FRAT) & post-fall reviews
  • Wound assessments
  • Quality indicator checklists

Allied Health

  • Discipline intake & consent
  • Discharge summaries
  • Session feedback

SIL, workforce & safety

  • SIL house agreements
  • Worker onboarding & compliance
  • Incident & complaint intake
  • Medication variance records

One form engine for CRM, workforce, SIL, and public intake

Publish versions, send secure links so families and workers can complete paperwork from their phone, route submissions through review — configure form packs in Forms Studio, run operational reports, and build bespoke templates when you need something extra.

Onboarding & readiness

See what’s complete — and what still needs doing

Every participant and worker profile shows clear progress for forms, documents, and key details. Create service agreements, send them for portal signing, spot gaps in seconds, and keep rostering rules exactly as strict as before.

Progress you can act on

Separate bars for forms and documents on every profile — plus a checklist of what’s still outstanding, so your team knows the next step without opening five tabs.

Send a link, skip the chase

Email a secure link when a family member, worker, or external contact needs to fill in a form or upload a document. They complete it from their phone — no login required — and it lands straight on the right file.

Service agreements end-to-end

Draft agreements, attach the PDF, send for signature, and track status on the participant profile. People and authorised representatives sign in the family portal or mobile app — with notifications when action is needed.

Built for your programs

NDIS, Home Care, and Allied Health each start with sensible default checklists — including mandatory reporting registers and cultural safety fields on person profiles. Optional items stay optional; must-haves still block rostering when they should.

Worker readiness before rostering

Structured HR onboarding per worker with visible progress — screening, credentials, and role readiness before someone is assigned shifts.

Same view on mobile

Support workers and families see onboarding progress, sign documents, and review agreements from the mobile apps — aligned with what coordinators see in the office.

Your team, your rules

Give people the access they need — nothing more

Growing providers delegate without handing everyone the keys. Compare sites from a multi-site executive dashboard, plan rosters around staff availability, invite staff in bulk, and let program leads run NDIS, Home Care, or Allied Health without seeing the rest of the business.

Roles that match the job

Start from sensible presets or build your own — billing officers, coordinators, HR, and program leads each see the menus and records that fit their work.

Program leads stay in their lane

Put someone in charge of NDIS operations without opening Allied Health billing, or run Home Care day-to-day while finance stays org-wide. Navigation, reports, and multi-site views respect that scope.

Multi-site executive dashboard

Compare shifts, open incidents, and overdue mandatory reports across regions and sites — one view for org managers and compliance leads.

Staff calendar & availability

See who is free before you publish a roster. Plan around leave, appointments, and recurring series without spreadsheet gymnastics.

Invite the whole team at once

Bulk workforce invites with saved progress — handy after a merger, a new site, or a busy recruitment week.

Shift board for coverage gaps

Post unfilled shifts to your organisation’s board — see the full workflow, published requirements, and access model on the shift board guide.

Field staff aligned with the office

Mobile workers get offline shift notes, push alerts, residential floor views, shift board responses, and audit-friendly actions — the same capabilities coordinators expect on the web portal.

One participant record across all programs

Evaluating a second system for Home Care or allied health? Duplicate records, missed handoffs, and three logins are what you are trying to escape. HealthOS keeps one person, one roster, one form library — with families signing from the same file.

S
Sam Thompson
DOB: 14 March 1985
NDISHome CareAllied Health
1 record · 3 programs
NDIS Plan
PACE/PRODA · agreements
Home Care
SaH · beds · MAC
OT Episode
Medicare · GP letters
No duplicate records

Demographics, emergency contacts, cultural safety preferences, and goals are updated once — visible across NDIS, Home Care, Allied Health, and residential settings.

Residential & community together

Bed occupancy, admissions waitlist, Support at Home funding, RAD ledger, and infection outbreak registers sit on the same person file as community supports.

Cross-program rostering

One roster and one worker app — SIL floor views, travel claims, group program ratios, shift board availability, and staff calendar regardless of which program is being delivered.

Portals & family updates

Participants and representatives sign PDFs from phone or web. Coordinators publish family-friendly updates and track Advance Care Directives with dedicated filters.

Unified billing view

NDIS claims, HCP submissions, Medicare and DVA billing, subcontractor invoices, and plan-manager workflows in one claims picture.

Practice depth when you need it

Allied health practices get a practice-today dashboard, GP referral letters, group sessions, MHCP and EPC session tracking, and migration from common clinic software.

Product guides

Deeper walkthroughs for workforce boards and AI governance.