For NDIS support coordinators and COS teams
The work that fills your week
If your team spends evenings reconciling spreadsheets or chasing missing evidence, this is the operational ground HealthOS targets.
- Reconciling plan budgets across service bookings, providers, and remaining funds
- Tracking goal progress across documents, notes, and provider updates
- Catching claim issues before PACE batch submission rather than after rejection
- Producing audit-ready case notes that map to NDIS Practice Standards
- Communicating with participants and representatives without losing the audit trail
Where this changes
Specific capabilities mapped to the role, not generic feature lists.
A real COS workspace
A coordinator view that surfaces funding states, plan reviews, and active goals on every Person — not a generic CRM with NDIS labels bolted on top.
Plan budgets you can trust
Six budget states (OK, WARNING, CRITICAL, INSUFFICIENT, EXHAUSTED, NO_PLAN) with hard blocks on new shifts that would breach exhausted funding, and audit-logged overrides where warnings need escalation.
Goal-linked notes and review queue
Progress notes attach to specific goals, with a review queue so coordinators can finalise AI-drafted notes before they reach participants.
Claim pre-validation
PACE-aware checks against price guide, registration group, and remaining budget catch issues before submission.
Coordinators spend less time on rework and more time on coordination — with evidence the regulator and the participant both trust.